TikTok Shop & E-Commerce Operations Specialist
Overview
We are seeking a detail-oriented, proactive, and data-driven TikTok Shop & E-Commerce Operations Specialist to manage our marketplace operations, performance optimization, affiliate outreach, and campaign execution.
Key Responsibilities
- Shop Setup & Management
- Create and configure TikTok Shops; ensure correct setup and compliance
- Manage daily shop operations (settings, categories, compliance)
- Oversee listing creation (variations, pricing, product details, optimization)
- Order & Fulfillment Operations
- Handle end-to-end order lifecycle: processing, updating tracking numbers, monitoring fulfillment
- Coordinate with logistics/fulfillment partners to meet SLAs and ensure smooth delivery
- Resolve order issues and communicate proactively with relevant teams
- Account Health & Compliance
- Monitor account health metrics and the shop’s performance score
- Identify, manage, and resolve any policy violations
- Maintain a deep understanding of TikTok Shop SLAs and performance standards
- Affiliate Outreach & Management
- Conduct affiliate outreach using API-based tools (e.g., Euka AI, Reacher)
- Negotiate affiliate partnerships, manage relationships, and drive conversion
- Approve creator samples and track sample ROI/performance
- Community & Communication
- Manage and grow the Discord community (affiliates, creators, customers)
- Coordinate communication about product launches, promotions, campaigns
- TikTok Shop Ads & Strategy
- Develop and implement TikTok Shop ad strategies to boost sales
- Build, launch, and optimize campaign creatives, budgets, and bids
- Track ad performance, ROAS, and optimize for better results
- Reporting & Analytics
- Prepare weekly reports on:
- Sales & revenue
- Campaign/ad performance
- Affiliate outreach & conversions
- Order operations & fulfillment metrics
- Provide actionable insights and recommendations to improve performance
- Prepare weekly reports on:
Qualifications
- Experience working with TikTok Shop or similar e-commerce/marketplace platforms
- Knowledge of TikTok Shop SLAs, account health metrics, and performance management
- Experience using outreach automation tools like Euka AI or Reacher
- Strong analytical and data interpretation skills
- Excellent communication, negotiation, and organizational skills
- Familiarity with TikTok Ads Manager or TikTok Shop Ads is a plus
- Previous experience in affiliate or influencer management is preferred
Salary: $1,200 – $1,500
Benefits: (upon successful completion of probationary period) health insurance reimbursement, birthday time-off, quarterly paid time-off