TikTok Shop & E-Commerce Operations Specialist

• Type: Direct Hire
• Job #3495

Overview

We are seeking a detail-oriented, proactive, and data-driven TikTok Shop & E-Commerce Operations Specialist to manage our marketplace operations, performance optimization, affiliate outreach, and campaign execution.
 

Key Responsibilities

• Shop Setup & Management

  • Create and configure TikTok Shops; ensure correct setup and compliance

  • Manage daily shop operations (settings, categories, compliance)

  • Oversee listing creation (variations, pricing, product details, optimization)

• Order & Fulfillment Operations

  • Handle end-to-end order lifecycle: processing, updating tracking numbers, monitoring fulfillment

  • Coordinate with logistics/fulfillment partners to meet SLAs and ensure smooth delivery

  • Resolve order issues and communicate proactively with relevant teams

• Account Health & Compliance

  • Monitor account health metrics and the shop's performance score

  • Identify, manage, and resolve any policy violations

  • Maintain a deep understanding of TikTok Shop SLAs and performance standards

• Affiliate Outreach & Management

  • Conduct affiliate outreach using API-based tools (e.g., Euka AI, Reacher)

  • Negotiate affiliate partnerships, manage relationships, and drive conversion

  • Approve creator samples and track sample ROI/performance

• Community & Communication

  • Manage and grow the Discord community (affiliates, creators, customers)

  • Coordinate communication about product launches, promotions, campaigns

• TikTok Shop Ads & Strategy

  • Develop and implement TikTok Shop ad strategies to boost sales

  • Build, launch, and optimize campaign creatives, budgets, and bids

  • Track ad performance, ROAS, and optimize for better results

• Reporting & Analytics

  • Prepare weekly reports on:

    • Sales & revenue

    • Campaign/ad performance

    • Affiliate outreach & conversions

    • Order operations & fulfillment metrics

    • Provide actionable insights and recommendations to improve performance

Qualifications

• Experience working with TikTok Shop or similar e-commerce/marketplace platforms

• Knowledge of TikTok Shop SLAs, account health metrics, and performance management

• Experience using outreach automation tools like Euka AI or Reacher

• Strong analytical and data interpretation skills

• Excellent communication, negotiation, and organizational skills

• Familiarity with TikTok Ads Manager or TikTok Shop Ads is a plus

• Previous experience in affiliate or influencer management is preferred

  Salary: $1,200 – $1,500
  Benefits: (upon successful completion of probationary period) health insurance reimbursement, birthday time-off, quarterly paid time-off

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