Medical Office Manager (Direct Primary Care Practice)
Job Title: Medical Office Manager (Direct Primary Care Practice)
Schedule: Monday–Friday | In-office
Hours: 8:30 AM – 4:30 PM
Practice Overview
We are a growing Direct Primary Care (DPC) medical practice serving approximately 70 patients. The practice operates on a cash-pay membership model only—no insurance, no billing, and no Medicare. With a significantly lower daily patient volume than a traditional medical office (approximately 8–9 patients per day), we offer a calm, patient-centered environment while the practice continues to grow.
Position Summary
We are seeking a proactive and highly organized Medical Office Manager to oversee day-to-day operations and ensure the office runs smoothly. This role is ideal for someone with prior experience in a medical office setting—preferably with hands-on Medical Assistant or phlebotomy experience—who is an independent problem solver and comfortable working in a low-volume practice with periods of downtime.
Key Responsibilities
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Manage daily medical office operations and keep the office running efficiently
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Serve as the primary point of contact for patients, both in person and by phone
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Schedule appointments and manage patient communications with professionalism and empathy
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Anticipate operational issues and proactively resolve them with minimal supervision
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Support the physician with administrative and clinical coordination as needed
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Maintain an organized, welcoming, and patient-focused office environment
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Educate prospective patients about the practice’s Direct Primary Care membership model and confidently discuss enrollment options
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Assist with light clinical tasks as appropriate, depending on experience (e.g., phlebotomy or medical assistant duties)
Qualifications
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Prior experience working in a medical office is required
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Medical Assistant and/or phlebotomy experience strongly preferred
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Strong organizational, communication, and problem-solving skills
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Ability to work independently and take ownership of office operations
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Comfortable with lower patient volume and periods of downtime as the practice grows
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Sales experience or comfort discussing and “selling” membership-based healthcare services is a strong plus
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Professional, reliable, and patient-oriented demeanor