Community Liaison
POSITION SUMMARY
Reporting to the Administrator for the Hospice, our hospice is looking for a Full Time Community Outreach Director for our Hospice Corporate office. The Community Outreach Director is responsible for increasing patient census, managing referrals, and overall promoting our growing hospice to new members. You will be critical to act as the liaison between families in need and the hospice to determine best next steps for them.
ESSENTIAL DUTIES AND RESPONSIBILITIES
In addition to all components of the above position summary the following “Essential Duties and Responsibilities” are essential to successful performance in this position
- Ensure patient census is exceeding company expectations.
- Assist prospective patient/family in making informed decisions regarding Hospice care via assessment and education.
- Participate in community and organizational programs, making presentations and joining as a member where appropriate, to facilitate a broader knowledge of the Hospice philosophy and to promote Comfort Life Hospice services.
- Initiates ongoing contact with a prospective patient via telephone, personal visits, and home visit activities as appropriate to facilitate the process.
- Contribute to team effort by being flexible in work assignments; by furnishing support; by taking initiative; and by understanding how this position affects and compliments all other hospice positions.
- Promote an atmosphere which allows for the privacy, dignity, and well-being of all patients.
- Promote positive public relations with patients, family members, and healthcare providers.
- Quality measure documentation, support, and follow up.
- Attends local meetings to represent our hospice in a marketing capacity.
SUPERVISORY RESPONSIBILITIES
The incumbent in this position has no supervisory responsibilities
EDUCATION/EXPERIENCE/CREDENTIALS
- Bachelor’s degree preferred, but a history of successful senior living placement or hospice marketing work experience is a perfect substitute
- History of exceeding sales quota
- Licensed Clinical Social Worker (LCSW) or Licensed Vocational Nurse (LVN) Required
- Ability to multi-task; simultaneously talk on the phone, take notes, and leverage internal support team a must.
- Strong computer and typing skills necessary, including Word and Excel.
- Demonstrated leadership skills to promote and develop quality assurance expectations throughout a large organization.
- Ability to be detail-oriented, follow-up on concerns, and understand systems which help ensure quality of service and accurate record keeping.
- Current driver's license and proof of insurance required.
- Licensure/Certification – Employees are responsible for maintaining individual certifications as required by job function or by law and provide verification and recertification when requested by management.
KNOWLEDGE, SKILLS, AND ABILITIES
To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The requirements listed below are representative of the knowledge, skill, and/or ability required
- Demonstrated commitment and adherence to Comfort Life Hospice Mission, Vision, and Values
- Proficiency in MS Office systems
- Ability and willingness to report to work on time and ready for work on each scheduled day.
- Exceptional analytical skills
- Exceptional Customer Service skills
- Exceptional ability to prioritize tasks and to work on multiple assignments at the same time (multi-task).
- Demonstrated understanding of and commitment to the concepts of providing outstanding customer care.
- Ability to work independently on complex assignments
- Ability to work in a fast-paced environment and to make decisions independently and communicate effectively when dealing with clients, families, other staff members, department heads, visitors, external agencies, and community members
- Ability to effectively communicate verbally and in writing with appropriate documentation skills to complete reports, utilize data, and communicate ideas constructively at all levels of the organization.
- The Social Worker is accountable for his/her area of responsibility and must: push information, influence decision-making, and risk-taking to the lowest level of responsibility.
- Demonstrate flexibility in applying different approaches to changing work demands
- Be open to opinions and recommendations of others
- Ability to manage change and uncertainty in a way that encourages principle-based decisions
- Responsible for personal stress management
- Be assertive and respectful
- Resolve issues through interaction
- Ability to establish and consistently enforce appropriate boundaries with clients
- Write clear and concise reports and interpret statistical data.
- Demonstrated ability to learn
Pay scale : $100,000 to $110,000 DOE / year
