Housing Sales – Sales Associate – Community Relations Associate – Sales Counselor – Assisted Living – Memory Care
The Sales Counselor is responsible for successful execution of sales, in order to meet or exceed all sales and occupancy goals. The Sales Counselor has primary responsibility for representing the community to prospective residents. The Counselor manages the occupancy process from the first inquiry to the receipt of deposit to move-in with respect to the representation, negotiation and promotion of the community to that individual. Secondarily, the Sales Counselor participates in improving traffic to the community through referral development, networking, and events.
The Sales Counselor may join the Sales and Marketing Director in networking groups and at the discretion of the Sales and Marketing Director may seek opportunities to present and host events in the local market to create a strong presence for the community.
JOB PERFORMANCE STANDARDS
1. CORE PERFORMANCE STANDARDS: Consistently exhibits behavior as set forth in the attached Core Performance Standards.
Develops relationships with all prospects and their families, manages visits/tours for interested inquiries. Works with the prospective resident, family members and key influencers (physician, attorney, trust officer, as appropriate) to facilitate a timely and beneficial commitment to the community.
Maintains relationships with future residents through timely follow up. Promotes the occupancy process through ongoing contact with a prospective resident via telephone, personal visits, tours and home visit activities as appropriate.
Manages all information relating to the prospective resident/inquiry: communication with administration, communication with direct supervisor, and accurate documentation of all contact. Maintains confidentiality of all pertinent residents’ information to assure all rights are protected. Follows the move in protocols and assembles and maintains the resident paperwork in proper order.
Effectively communicates with all the community stakeholders during the move in process. Ensures that the move in is a smooth process for the new resident and their family.
Manages the occupancy process from first inquiry to receipt of deposit to move-in with respect to the representation, negotiation and promotion of the community to that individual. Manages the database management system in such a way that information is thorough and complete and follows prescribed process.
Fully understands and articulately represents all documents related to residency, including Resident Agreements. Staffs the office during established hours of operation, which may include evenings and weekends. Performs other duties and responsibilities as assigned.
III. REQUIREMENTS Bachelor’s Degree in Marketing, Business or related field or a minimum of three years’ experience in the human services field specifically in the programs and services for older persons is preferred.
Education in business, marketing, or public relations required. At least two years in comparable marketing and sales experience. Working knowledge of regulatory guidelines for Residential Facilities. Proven sales experience in the service industry.
IV. SKILLS AND ATTRIBUTES Sensitivity to the needs of older adults and their families
Able to maintain effective working relationships, communicating clearly and appropriately, with all residents, employees, family members and visitors Strong interpersonal skills and demonstrated sales skills and abilities.
Ability to prioritize and manage a variety of projects simultaneously.
Ability to work independently with self-discipline and self-motivation Excellent written and verbal communication and organization skills
Ability to create balanced sales calls and set next steps
Refined computer skills with experience using Word and Excel.
Experience with contact database management .
Ability to schedule tasks effectively to meet strict deadlines
Ability to handle multiple demands in a courteous and organized manner.
Ability to be creative and flexible in executing multi-faceted problem solving
Ability to define problems, collect data, establish facts and draw valid conclusions
Able to provide and receive constructive feedback
Pay $30.000 to $32.000 plus bonus plan DOE