Job Description
Title Director of Dining Services Group Community Services Department Culinary Services Team Dining Room Position Reports To Executive Director FLSA Status Exempt
POSITION SUMMARY: The Director of Dining Services provides full-scope, hands-on dining room management in the Culinary Services Department. Responsible for maintaining a superior level of quality service and cleanliness at all times.
ESSENTIAL JOB FUNCTIONS:
1. Responsible for the overall operation, coordination, appearance, and maintenance of dining room and serving staff in order to create and maintain a positive experience for all customers.
2. Provide leadership, development and training, counseling, scheduling, and oversight of all serving staff.
3. Exemplify at all times the Community’s standards of cleanliness, sanitation, and organization.
4. Responsible for adhere to food quality, appearance and presentation standards at all times.
5. Ensure company standards for an appropriately staffed, operational and stocked dining room.
6. Exhibit serving standards of speed, accuracy, and efficiency.
7. Train servers in customer service, efficient serving techniques, setting tables and how to maintain workstations in proper order.
8. Responsible for preparing server schedules according to operational needs and budgetary compliance.
9. Set tables and maintain workstations in proper order. Take orders, provide services, and requested items both graciously and courteously. Answer pertinent questions about menu items.
10. Clear dishes from tables during and after meal service and assist with dish washing.
11. Serve customers using proper serving etiquette and promote an inviting dining atmosphere.
12. Demonstrate knowledge of diets provided and serve per Community policies and procedures.
13. Proper management of dining room labor in keeping within the budget guidelines.
14. Maintain pertinent and appropriate resident and guest participation and billing (including employee meals), reservations and special functions. 15. Represent the community in a warm and inviting manner, which creates a positive marketing environment.
16. Supports creating a culture where the business decisions made in this position, along with individual employee engagement, drive top-line revenue and occupancy.
GENERAL JOB FUNCTIONS:
1. The Community embraces a culture of hospitality. To that end, all employees are expected as a condition of employment to practice the Clients Hospitality Promises in all interactions with residents, fellow employees, and guests:
• We greet you warmly, by name and with a smile.
• We treat everyone with courteous respect.
• We anticipate your needs and act accordingly.
• We listen and respond enthusiastically in a timely manner.
• We hold ourselves and one another accountable.
• We make you feel important.
• We embrace and value our differences.
• We ask, “Is there anything else I can do for you?”
• We maintain high levels of professionalism, both in conduct and appearance, at all times.
• We pay attention to details.
2. Act as Manager on Duty as directed by the Executive Director.
3. Assist Executive Director in the management of open Workers Compensation claims, as directed.
4. Observe and abide by all regulations to ensure that personal health information is protected during its collection, use, disclosure, storage, and destruction within the community; and to ensure only the minimum necessary information is known to function in this position.
5. Assure resident safety.
6. Follow written and oral directions.
7. Maintain confidentiality of resident and community information.
8. Assist new employees in following established community policies and procedures.
9. Complete assignments timely, completely and accurately.
10. Attend all in-services as assigned or requested.
11. Participate in interdisciplinary team and other community meetings as assigned or requested.
12. Consistently work cooperatively with residents, co-workers, physicians, families, consultant personnel and other ancillary service providers.
13. Observe all community safety policies and procedures.
14. Is observant of safety hazards and emergency situations, and reports to appropriate person or takes corrective action according to established procedures.
15. Come to work in a clean, neat uniform and consistently present an appropriate professional appearance.
16. Come to work as scheduled and consistently demonstrate dependability and punctuality, complies with attendance policy.
17. Assume accountability for data contained in the employee handbook.
18. Assumes accountability for compliance with Federal, State, and other regulations within scope of control and of which informed.
19. Observe infection control procedures.
20. Follow Residents’ Rights policies at all times.
21. Observe all community policies and procedures.
22. Accept assigned duties, instructions or correction in a cooperative manner, voicing concerns or disagreement in a professional manner through established chain of authority according to state procedures.
23. Perform incidental housekeeping and maintenance tasks as may arise during the course of regular duties, in order to maintain a clean, safe, pleasant environment for residents, visitors and staff.
24. Perform all other related duties as assigned in an effective, timely and professional manner.
EXPERIENCE & EDUCATION: • High school diploma/GED or the equivalent education, training and experience
• Minimum of 3 years restaurant or senior living experience, or equivalent serving and staff management experience
LICENSE/CERTIFICATION OR OTHER SPECIAL REQUIREMENTS:
• Must hold current state-required sanitation (Safe Food Handling and/or Certified Food Manager) certification/licensure
• Willingness to be available for any/all emergencies regarding the community
• Doctor’s statement verifying free from communicable disease, if applicable in your state
QUALIFICATIONS:
• Proficiency in the English language enabling the employee to read, write, comprehend and communicate simple instructions, correspondence, memos, etc.
• Dining room organization and preparation hands-on responsibilities • Ability to lead and manage the serving staff
• Knowledge in all areas of local Health Department, OSHA, and other regulatory agencies relative to culinary services
• Knowledge of preparing special diets and serving those with special diet requirements
• Strong inter-department communication and teamwork skills
• Familiarity with Microsoft Office Suite products
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving few concrete variables in standardized situations
• Ability to multi-task, balance team and individual responsibilities, and respond promptly to resident and visitor needs
ELEGATION OF AUTHORITY: Serving staff PHSYICALREQUIREMENTS: Tools, equipment, machines used on the job:
• Personal computer
• General office equipment: printer, scanner, fax machine, copier, telephone
• All beverage dispensers, china, flatware, glasses, linen, bus trays, carts, hot and cold food holding equipment, washing system, etc. Physical activities of the position:
• Lifts and carries up to 50 lbs. with assistance occasionally
• Pushes and pulls up to 50 lbs. with assistance occasionally
• Climbs, reaches, bends and twists occasionally
• Reaches, bends and twists occasionally
• Talks and listens occasionally
• Sits, stands and walks frequently
• Handles food frequently
Physical requirements of the job:
• Medium work – exerts up to 50 lbs. of force occasionally and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
SENSORY/COGNITIVE REQUIREMENTS: This list is not to be inclusive, rather exemplary of times of sensory/cognitive activities involved in performance of job functions. Recognition/vision and mental processing
• Routinely process written information as in policies and procedures, posted notices, instruction materials, regulations, etc.
• Routinely complete forms and other written documentation.
• Routinely observe resident actions, gestures, and facial expressions. Hearing
• Routinely recognize auditory call signals, telephone rings, soft voices of elderly, verbal communication within the workplace. Smell
• Routinely observe odors relevant to resident personal care condition and those unpleasant in the environment. Verbal communication
• Routinely engage in interactions highly dependent upon clear, audible verbal communication, often in circumstances where hearing impairments can easily lead to misunderstanding.
PROFESSIONALBEHAVIOR REQUIREMENTS: This list is not to be inclusive, rather exemplary of times of emotional and behavioral activities involved in performance of job functions.
• Routinely interact with individuals (residents, family members, staff, etc.) who may be discourteous, tactless, demanding, verbally and/or physically threatening or abusive, angry or hostile, emotionally vulnerable or mentally ill, vulgar, mean-natured.
• Routinely called upon to control own emotions and behaviors so as to protect residents’ rights and to respond professionally with respect and dignity.
ENVIRONMENTAL/OCCUPATIONAL EXPOSURES: This list is not to be inclusive, rather exemplary of times of environmental/occupational exposures involved in performance of job functions.
• Individual must be able to use protective equipment and take proper precautions and emergency measures.
• At risk for exposure to chemical used for cleaning/sanitizing/disinfecting, and to electrical and mechanical hazards associated with operation of food service equipment.
Compliance with LCE COVID-19 Vaccination Policy is required for this position for all Clients Community employees. Please refer to the policy for details. All our Clients Community employees may access the our Clients COVID-19 Vaccination Policy via their Human Resources representative, Executive Director, Administrator or Business Office Manager.
ACKNOWLEDGEMENT: I have read my job description and understand the information contained within the job description. I further understand that this job description is not intended and should not be construed as an exhaustive list of all the responsibilities, skills, efforts or physical requirements/working conditions associated with my job. I may be required to perform additional tasks necessary to meet standards of quality and care.
RBTW
