In 2020 we are witness to the most serious global disease outbreak since SARS in 2002-2003: coronavirus, or more accurately COVID-19. While SARS had a higher mortality rate than COVID-19 – almost 10% compared to 3.4% at the time of writing – this year’s virus appears to be more easily spread, with 10x the amount … Read More »
Archives for 2020
8 Tips for Handling Staff Turnover for Hotel General Managers
Hotels suffer from staff turnover perhaps more than any other business. According to the Bureau of Labor Statistics the hotel industry has an annual employee turnover rate of 73.6%; compare that to an industry like finance and insurance, which has an annual turnover rate of 1.7%. As the hotel general manager, or hotel assistant general … Read More »
How Do I Become a Food and Beverage Director?
As close to a chef as a manager can be. This is a loose description of the role of food and beverage director, a position that requires a wealth of industry experience and knowledge, and no shortage of skill. But what exactly is a food and beverage director? And how do you become one? Let’s … Read More »
5 Tools That Every Director of Human Resources Should Be Using
Put out a fire, settle a dispute, fix up a clerical error, have a morning coffee. That’s not far off an accurate director of human resources job description. It’s a difficult yet rewarding position, though oftentimes these difficulties are far greater than they need to be. Gone are the days of all too human errors … Read More »