ESSENTIAL DUTIES & RESPONSIBILITIES:
- Assist with check in and check out.
- Implement new policy and procedure for the department.
- Review resume Groups (pre-key) Monthly.
- Order Department Supplies.
- Update and verify all the Upsells for all the agents.
- Update Commission Monthly.
- Agents Monthly Incentives.
- Update Break Sheets.
- Update Sign in Sheets.
- Schedule Agents/Manager/PBX/Res. Accordingly (Weekly).
- Proactively and effectively assisted guests with complaints.
- Monitor staffing and breaks.
- Coach, discipline, and guide guest services agents/pbx/bellman.
- Ran various reports Check Non-Zero Reports/VIP reports.
- Maintain and update Manager’s Log daily.
- Interview /Review applications (New Candidates).
- Assist with Casino guest request.
EDUCATION AND EXPERIENCE:
- High school diploma or GED required. Good communication skills, ability to perform in a fast paced environment.
- Preferred hospitality experience or minimum 6 months customer service experience.
- Must be flexible with available shifts.
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